Delivery Policy

Murs-du-temps.com Shipping Policy

This policy is put in place to provide you with complete transparency regarding our shipping procedures and policies. By placing an order on our site, you agree to the terms and conditions set out below.

A. Shipping Costs:We offer free secure shipping on all items through our shipping partners.

B. Delivery Times:

• Shipping times: Orders are shipped within 1 to 2 business days of payment, so that the wall clocks & wall decorations are tested before sending, in order to guarantee their quality and reliability
• Delivery times:Delivery is estimated at 10 to 20 working days, orders are very often delivered before within 20 working days.

Please note that these deadlines may be affected by unforeseen circumstances such as adverse weather conditions or strikes.

C. Order Tracking: A shipping confirmation will be sent to you by email, including tracking information. You can track the status of your order using this information.

D. Delivery Conditions: We collaborate with LaPoste to guarantee safe and punctual delivery. We deliver directly to your address specified when ordering.

E. Management of Delivery Anomalies: If you receive a damaged package, you have the option of refusing it or contacting us immediately at support@murs-du-temps.com. It is important to notify these anomalies on the delivery note.

F. Cancellations and Delivery Delays:

• Cancellations: You can cancel your order at any time before it ships.
• Delays: In the event of a delivery delay exceeding 10 business days, please contact us for resolution.

G. Customer Service: Our customer service team is available to answer your questions Monday through Friday, 9 a.m. to 6 p.m. We promise to respond within 24 hours.

For more information, do not hesitate to consult our returns and refund policy. In case of doubt or for any additional questions, you can contact us by email at : support@murs-du-temps.com or by telephone on 06 44 68 68 13.