Return policy
Our policy lasts 30days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
Return Process
To start a return, you can contact us at support@murs-du-temps.com. If your return is accepted, we will send you instructions on how and where to send your package.
- Each return request must be accompanied by a return form.
- Please complete this form as precisely as possible and send your item along with this form to the returns address that we will communicate to you by email.
- For any questions or concerns, email us at support@murs-du-temps.com
- Shipping costs are your responsibility.
Case of Partial Refunds
In some cases, only partial refunds are given (if applicable):
- Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied. If approved, your refund is then processed, and your credit card or original payment method is automatically credited within a few days.
Delayed or Missing Refunds
If you haven't received a refund yet, double-check your bank account first. Then contact your credit card company, as it may take a little time for your refund to officially post. Then contact your bank. The posting of a refund is often preceded by a processing time. If you have completed all these steps and have still not received your refund, contact us at the following address: support@murs-du-temps.com
Sale or Promotional Items
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to: support@murs-du-temps.com
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it We will send the refund to her and she will therefore know that you have returned her gift.
Shipping
To return your product, send us an email to: support@murs-du-temps.com
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €50, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.
FAQs
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WHEN WILL I RECEIVE MY ORDER?
Processing your order, manufacturing the products and (free) delivery takes our team a maximum of 4 to 12 working days. We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
