Cancellation Policy Order Cancellation Policy

We understand that sometimes unforeseen circumstances may arise, and you may need to cancel your order. We do our best to accommodate your needs.

  1. Cancellation Period

We process orders quickly to ensure efficient delivery. If you need to cancel your order, please contact us atsupport@murs-du- as soon as possible. Most orders are processed within 12 hours of receipt.

  1. Cancellation Conditions
  • To cancel an order, send us an email as soon as possible.
  • If your order has already been processed or shipped, unfortunately we will not be able to accommodate your cancellation request.
  • We recommend that you verify all order information before finalizing your purchase.
  1. Address Error
  • It is crucial that you verify the accuracy of the delivery address. In case of error, contact us immediately< /span>.
  • We will only be able to make address changes if the order has not yet been processed.
  • is not responsible for address errors provided by the customer or resulting delivery problems (inaccessible, incomplete addresses, etc.) .
  1. Returned Parcel Management
  • If a package is returned to us due to an address error or other non-delivery reasons, we will contact you to discuss available options.
  • You can choose between a refund (less the initial shipping costs) or a reshipment.
  • No reshipment or refund will be made until the package has been received by our services.

We are committed to ensuring your satisfaction and thank you for shopping at


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Our customer support is available Monday to Friday: 8am-8:30pm.Average response time: 24h